Guest Services Front Desk Associate – Hotel

Indus Hotel Corp; Columbus (OH); Sur place; USD 31 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Life Insurance

Critical and Accident Insurance

PTO

Résumé du poste

Indus Hotel Corp in Columbus, OH is seeking a General Manager for a full-time, front-office leadership role. You will manage front desk operations, greet guests, handle transactions, and work with the Sales team to maximize revenue while ensuring guest satisfaction.

Responsibilities include overseeing daily arrivals/departures, ensuring cash procedures, and maintaining front desk safety standards. Flexibility to work shifts and uphold brand standards is required.

Qualifications

• Excellent interpersonal and customer service skills.
• Proficiency in English for business communications and guest interactions.
• Ability to communicate clearly and professionally with guests and team members.
• Strong guest relations mindset and problem-solving abilities.

Responsabilités

• Greet guests and handle front desk transactions.
• Answer phone and operate front desk equipment.
• Assist in maximizing revenue through upselling based on occupancy and rates.
• Coordinate arrivals/departures and special requests.
• Follow cash handling procedures and keep the front desk organized.
• Escalate issues to management to ensure guest satisfaction.
• Ensure health, safety, and security standards at the front desk.
• Maintain regular shift reports and communicate daily activities to supervisors.

Connaissances

Customer service

English proficiency

Interpersonal skills

Communication skills

Guest relations

PMS system

Outils

PMS system

Description du poste

Indus Hotel Corp in Columbus, OH is seeking a General Manager for a full-time, front-office leadership role. You will manage front desk operations, greet guests, handle transactions, and work with the Sales team to maximize revenue while ensuring guest satisfaction.

Responsibilities include overseeing daily arrivals/departures, ensuring cash procedures, and maintaining front desk safety standards. Flexibility to work shifts and uphold brand standards is required.