Front Desk Agent

Hampton Inn Chicago Downtown - Magnificent Mile; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Paid sick leave

Vacation time

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

Employee discounts

Job summary

Vinayaka Hospitality in Chicago is seeking a Front Desk Agent to warmly greet guests, register arrivals, verify reservations, process payments, and promote the hotel's rewards program.

This role requires strong communication, excellent customer service, and the ability to work flexible hours. The position includes benefits, Chicago Fair Workweek compliance, and opportunities to grow with the hotel's management.

Qualifications

• Must be able to read and write to facilitate communication.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.

Responsibilities

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Review today’s arrivals, check VIP/special requests, ensure pre-registration and proper room assignment, and inform other departments as needed.
• Ensure all necessary reports and forms are completed daily.

Skills

Reading and writing

Communication

Customer relations

Leadership

Detail oriented

Job description

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality.

ESSENTIAL FUNCTIONS

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Ensure all necessary reports and forms are completed daily.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

Requirements

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.

PHYSICAL DEMANDS

• Must be able to stand and exert well-paced ability for up to 8 hours in length.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. occasionally.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

In accordance with Illinois law, the compensation and benefits for this position are as follows:

Pay Range:

$22.00 per hour

Compensation within this range will be determined based on relevant experience, skills, and job-related factors consistent with applicable law.

Benefits:

• Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:
• Paid time off, including:
  • Paid holidays
  • Paid sick leave
  • Vacation time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g.,hotel stays, food & beverage, and partner programs)

This position is subject to the Chicago Fair Workweek Ordinance.

Upon hire, employees will receive a written good faith estimate of their work schedule, including:

• Expected average weekly hours
• On-call scheduling expectations (if applicable)
• Anticipated days and times of work

Work schedules are provided in advance in accordance with the ordinance. Scheduling may vary based on business needs, including occupancy levels, events, and seasonal demand.

Employees have the right to:

• Receive advance notice of schedules
• Request schedule changes
• Receive a written response to scheduling requests within required timeframes
• Receive applicable compensation for certain employer-initiated schedule changes

Chicago Paid Leave & Paid Sick Leave

This position is eligible for paid leave benefits in accordance with the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance.

Employees may accrue and use paid leave for:

• Personal time off
• Illness or medical needs
• Safety-related leave (as defined by law)

Leave accrual, usage, and carryover are administered in accordance with applicable law and company policy.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws