Front Desk Agent

The Hotel at Avalon; California, Northern (MO, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Marriott La Jolla in La Jolla, CA is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and promote Marriott Bonvoy. You will resolve guest concerns and support hotel operations with professionalism.

Ideal candidates exhibit hospitality mindset, strong communication, and the ability to work in fast-paced shifts. Flexibility for mornings/evenings/holidays and a collaborative team environment are valued.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• Basic computer proficiency.

Responsibilities

• Guest Experience: Welcome guests with warmth and professionalism and create positive first impressions during check-in and lasting final impressions during departure.
• Front Desk Operations: Verify guest information, room assignments, payment methods, and special requests; process charges and transactions; manage room inventory based on guest preferences.
• Service Recovery & Problem Resolution: Respond to guest concerns with urgency and empathy; research issues and take action; escalate operational issues as needed.
• Team & Culture: Support a positive, collaborative work environment; participate in training and development opportunities; maintain professional relationships with guests and colleagues.

Skills

Customer service

Communication skills

Computer basics

Education

High School Diploma or equivalent

Job description

## Front Desk AgentApply: On-Site: Marriott La Jolla - La Jolla, CA: Full time: Posted Today: JR119259**About Us**Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $26.50 - $26.50 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**At Marriott La Jolla, our Front Desk Agents create the first and last impression of the guest experience. This role is responsible for delivering warm, personalized service while ensuring efficient check-in and check-out experiences, resolving guest concerns, promoting Marriott programs, and supporting the overall success of hotel operations. We are seeking hospitality professionals who are guest focused, service driven, and committed to creating memorable experiences while maintaining operational excellence.### ## WHAT YOU WILL DO### Guest Experience• Welcome guests with warmth, professionalism, and genuine hospitality.• Create positive first impressions during check-in and lasting final impressions during departure.• Anticipate guest needs and proactively identify opportunities to enhance the guest experience.• Deliver service consistent with Marriott's commitment to \"Wonderful Hospitality, Always.\"• Promote Marriott Bonvoy membership and other brand initiatives.### Front Desk Operations• Complete guest arrivals and departures accurately and efficiently.• Verify guest information, room assignments, payment methods, and special requests.• Process room charges, payments, adjustments, and guest transactions in accordance with hotel procedures.• Manage room inventory and assign accommodations based on guest preferences and operational needs.• Maintain accurate guest records and reservation information.### Service Recovery & Problem Resolution• Respond to guest concerns with urgency, professionalism, and empathy.• Research issues, identify solutions, and take appropriate action to resolve concerns.• Escalate operational issues appropriately while maintaining guest confidence and satisfaction.• Partner with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.### Team & Culture• Support a positive and collaborative work environment.• Demonstrate flexibility and willingness to assist operational needs across the hotel when appropriate.• Participate in training, coaching, and development opportunities.• Maintain professional relationships with guests, associates, and leaders.## QUALIFICATIONS### Required• High School Diploma or equivalent.• Previous customer service experience.• Strong verbal and written communication skills.• Ability to remain calm and professional in fast-paced environments.• Basic computer proficiency.### Preferred• Previous hotel or hospitality experience.• Marriott experience.• Experience working in a high-volume guest service environment.• Bilingual skills are a plus.## IDEAL CANDIDATEThe ideal candidate is someone who:• Enjoys interacting with people and creating memorable guest experiences.• Takes ownership of guest concerns and follows through on commitments.• Maintains a positive attitude during busy operational periods.• Demonstrates professionalism, reliability, and accountability.• Thrives in a team environment while remaining self-motivated.• Understands that every interaction impacts guest satisfaction and hotel performance.## SCHEDULE & AVAILABILITYThis position requires open availability and may include:• Morning, evening, overnight, weekend, and holiday shifts.• Overtime as business needs require.• Flexibility to support operational demands during peak occupancy periods and special events.## PHYSICAL REQUIREMENTS• Ability to perform the essential functions of the position with or without reasonable accommodation.• Ability to remain in a stationary position and/or move throughout guest service areas as needed to support hotel operations.• Ability to operate computers, phones, and other standard office and hotel equipment.• Ability to occasionally move, transport, or lift items weighing up to 25 pounds.## Why Marriott La Jolla?At Marriott La Jolla, we are building a culture centered on guest satisfaction, teamwork, accountability, and professional growth. We are looking for associates who are passionate about hospitality and committed to delivering exceptional service every day.***HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic.***