Front Desk Supervisor

TPG Hotels and Resorts; Buford (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) Match

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

Fairfield Inn Buford is seeking a Front Office Supervisor to lead the front desk team, ensure seamless check-in/out, and deliver outstanding guest service. You will train staff, resolve guest concerns, and coordinate with other departments to fulfill guest requests while maintaining privacy and security protocols.

This role requires flexibility with hours, including evenings and weekends. Experience in hospitality software and reservation systems is preferred; a high school diploma is required,

Qualifications

• High school diploma or equivalent; bachelor's degree in hospitality preferred.
• 1-2 years supervisory experience in front desk or guest services.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Greet and assist guests with check-in/check-out; ensure smooth front desk operations.
• Supervise front desk staff; provide training and mentorship.
• Address guest inquiries and resolve issues promptly.
• Coordinate with other hotel departments to fulfill guest requests.
• Ensure staff adhere to dress code and grooming standards; address disciplinary issues.

Skills

Customer Service

Communication

Staff Supervision

Problem Solving

PMS Software

Education

High School Diploma

Hospitality degree preferred

Tools

Hotel PMS

Job description

Fairfield Inn Buford is looking for a Front Desk Supervisor!

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Guest Services:
• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• - Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Staff Supervision:
• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Problem Resolution:
• Handle difficult or complex guest situations and escalated as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in Implementation of effective strategies to minimize guest complaints.
• Training and Development:
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

What You Bring

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED