Guest Experience Specialist | Front Desk

Commonwealth Hotels; Beavercreek (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Marriott discounts

Growth opportunities

Supportive team

Benefits package

Job summary

Residence Inn by Marriott Dayton Beavercreek is seeking a Guest Service Agent to join our front office team. You will greet guests, check them in and out, manage reservations, answer phones, and share information about amenities and local dining.

A service‑oriented mindset, strong communication, and the ability to multitask in a fast-paced hotel environment are essential. This role offers competitive pay, Marriott discounts worldwide, and opportunities for growth.

Qualifications

• Minimum high school diploma or equivalent preferred.
• Experience in hospitality or front desk is beneficial.
• Strong communication and multitasking abilities required.
• Proficiency with computers and reservation systems.

Responsibilities

• Greet guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs efficiently.
• Manage room reservations and process payments.
• Answer phones and respond to guest inquiries.
• Provide information about hotel amenities, local attractions, and dining options.
• Resolve guest concerns and service requests promptly.
• Maintain accurate guest records and reports.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Deliver exceptional hospitality and personalized service.

Skills

Customer service

Communication skills

Multitasking

Reservation systems

Professional appearance

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Residence Inn by Marriott Dayton Beavercreek is seeking a Guest Service Agent to join our front office team. You will greet guests, check them in and out, manage reservations, answer phones, and share information about amenities and local dining.

A service‑oriented mindset, strong communication, and the ability to multitask in a fast-paced hotel environment are essential. This role offers competitive pay, Marriott discounts worldwide, and opportunities for growth.