Guest Service Agent

Commonwealth Hotels; Beavercreek (OH); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Marriott discounts

Growth opportunities

Supportive team

Benefits package

Résumé du poste

Residence Inn by Marriott Dayton Beavercreek is seeking a Guest Service Agent to join our front office team. You will greet guests, check them in and out, manage reservations, answer phones, and share information about amenities and local dining.

A service‑oriented mindset, strong communication, and the ability to multitask in a fast-paced hotel environment are essential. This role offers competitive pay, Marriott discounts worldwide, and opportunities for growth.

Qualifications

• Minimum high school diploma or equivalent preferred.
• Experience in hospitality or front desk is beneficial.
• Strong communication and multitasking abilities required.
• Proficiency with computers and reservation systems.

Responsabilités

• Greet guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs efficiently.
• Manage room reservations and process payments.
• Answer phones and respond to guest inquiries.
• Provide information about hotel amenities, local attractions, and dining options.
• Resolve guest concerns and service requests promptly.
• Maintain accurate guest records and reports.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Deliver exceptional hospitality and personalized service.

Connaissances

Customer service

Communication skills

Multitasking

Reservation systems

Professional appearance

Formation

High school diploma or equivalent

Outils

Reservation systems

Description du poste

Do you enjoy helping people and creating memorable guest experiences? The Residence Inn by Marriott Dayton Beavercreek is seeking an enthusiastic, service-driven Guest Service Agent to join our front office team. As the first and last impression of the hotel, you will play a key role in ensuring every guest receives outstanding hospitality from check-in to departure.

Why Join Our Team?

• Competitive pay
• Marriott hotel discounts worldwide
• Growth and advancement opportunities
• Supportive team environment
• Medical, dental, vision, 401(k), and paid time off benefits for eligible associates

What You'll Do

• Greet guests with a friendly, professional attitude
• Complete guest check-ins and check-outs efficiently
• Manage room reservations and process payments
• Answer phones and respond to guest inquiries
• Provide information about hotel amenities, local attractions, and dining options
• Resolve guest concerns and service requests promptly
• Maintain accurate guest records and reports
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Deliver exceptional hospitality and personalized service

Qualifications

• Previous hotel, hospitality, customer service, retail, or front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficiency with computers and reservation systems
• Professional appearance and positive attitude
• Flexible availability, including weekends and holidays
• High school diploma or equivalent preferred

Ideal Candidates Have Experience As

• Guest Service Agent
• Front Desk Agent
• Front Office Associate
• Customer Service Representative
• Guest Experience Specialist
• Night Auditor
• Hospitality Associate
• Retail Customer Service Associate

What Makes You Successful

• Passion for hospitality
• Strong problem-solving abilities
• Attention to detail and accuracy
• Ability to remain calm and professional under pressure
• Commitment to creating exceptional guest experiences

Residence Inn by Marriott Dayton Beavercreek is an Equal Opportunity Employer.