Guest Experience Specialist - Front Desk

O'Reilly Hospitality Management Llc; Aurora (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) and Roth 401(k) matching

Growth potential and career advance

Hotel/Restaurant travel perks & on

Earned wage access through DailyPay

Job summary

O’Reilly Hospitality Management, LLC is seeking a Front Desk & Guest Experience Agent at the Doubletree Aurora in Aurora, CO. The role includes checking guests in/out, assigning rooms, handling payments, and providing information on local attractions and amenities.

We value hospitality, attention to detail, and the ability to manage multiple tasks in a fast-paced hotel setting. Training, standards, and team collaboration are emphasized for world-class guest service.

Qualifications

• Experience in hospitality or front desk is preferred.
• Flexible schedule availability is required.
• Ability to handle guest payments and folios accurately.

Responsibilities

• Warmly welcomes and promptly acknowledges guests in a friendly, professional manner.
• Facilitates efficient check-in and check-out with accurate room assignment.
• Provides room keys and information while protecting guest privacy.
• Responds to guest questions, requests, and inquiries promptly and professionally.
• Resolves guest concerns with empathy and appropriate follow-through; escalates when needed.

Skills

Guest service

Interpersonal skills

Communication

Multitasking

Cash handling

Education

High school diploma or GED

Job description

O’Reilly Hospitality Management, LLC is seeking a Front Desk & Guest Experience Agent at the Doubletree Aurora in Aurora, CO. The role includes checking guests in/out, assigning rooms, handling payments, and providing information on local attractions and amenities.

We value hospitality, attention to detail, and the ability to manage multiple tasks in a fast-paced hotel setting. Training, standards, and team collaboration are emphasized for world-class guest service.