Guest Experience Concierge (Front Desk)

Olympia Hospitality; Swarthmore (Delaware County); On-site; USD 28,000 - 42,000; Full time

Job summary

Olympia Hospitality in Swarthmore, PA is seeking a friendly Guest Service Representative to greet guests, manage reservations, and ensure smooth check-in and check-out experiences.

You will provide information about the hotel and local attractions, respond to inquiries, process payments, and coordinate with housekeeping and other departments to fulfill guest requests. This role values teamwork, accuracy, and guest satisfaction while offering growth opportunities.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Greet guests on arrival and ensure a smooth check-in process.
• Provide information about the hotel’s amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Olympia Hospitality in Swarthmore, PA is seeking a friendly Guest Service Representative to greet guests, manage reservations, and ensure smooth check-in and check-out experiences.

You will provide information about the hotel and local attractions, respond to inquiries, process payments, and coordinate with housekeeping and other departments to fulfill guest requests. This role values teamwork, accuracy, and guest satisfaction while offering growth opportunities.