Guest Experience Specialist (Flexible Shifts)

Residence Inn Wilmette, IL; Wilmette (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off

401(k)

Employee discounts on hotels

Regular opportunities for bonuses

$250 referral bonus

DailyPay access

Job summary

A hospitality establishment in Wilmette, IL is looking for friendly individuals for a guest service position. Responsibilities include checking in guests, addressing guest concerns, and ensuring efficient service. The ideal candidate is highly organized, has good communication skills, and thrives in a team environment. This role offers various shifts and opportunities for advancement within the company.

Qualifications

• Must have a thorough knowledge of guest service and satisfaction.
• Requires good verbal and written communication skills.
• Most tasks are performed in a team environment.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Address guest concerns and complete follow ups.
• Assist in maintaining room inventory status.
• Supervise bell staff activities and service levels.

Skills

Highly organized

Good communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

A hospitality establishment in Wilmette, IL is looking for friendly individuals for a guest service position. Responsibilities include checking in guests, addressing guest concerns, and ensuring efficient service. The ideal candidate is highly organized, has good communication skills, and thrives in a team environment. This role offers various shifts and opportunities for advancement within the company.