Guest Experience Specialist — Flexible Hours & Perks

daveandbusters; Los Angeles (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Dave & Buster’s in Los Angeles is hiring for a Winner’s Circle team member who greets guests, guides them through the Midway experience, and delivers memorable service with a smile.

You'll handle requests, upsell menu items, assist guests with games, and coordinate with Game Techs and Managers while maintaining a clean, organized space. Must be at least 18 and flexible for days, nights, and weekends.

Qualifications

• Must be at least 18 years of age.

Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Practices proper cost controls by accurately weighing tickets and scanning merchandise.
• Responsible for stocking, displaying and securing merchandise in all storage areas.
• Responsible for the reconciliation of tickets and merchandise inventory.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Winner’s Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Salary Range: 18.42 - 20

Job description

Dave & Buster’s in Los Angeles is hiring for a Winner’s Circle team member who greets guests, guides them through the Midway experience, and delivers memorable service with a smile.

You'll handle requests, upsell menu items, assist guests with games, and coordinate with Game Techs and Managers while maintaining a clean, organized space. Must be at least 18 and flexible for days, nights, and weekends.