Guest Experience Specialist - Flexible Hours

Kimpton Hotels & Restaurants; Miami (FL); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Miami is seeking a friendly, guest-focused server to provide quality service and create memorable dining experiences. You will learn the menu and wine knowledge, operate the POS system, and support the team to ensure smooth service.

Greet guests, take orders, maintain knowledge of food and beverage offerings, and respond to issues promptly. Flexibility to work evenings, weekends, and holidays is essential for this role.

Qualifications

• 1 year of experience in a similar or supportive role.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.

Skills

Customer service

Communication skills

Multitasking

POS knowledge

Tools

POS system

Job description

Kimpton Hotels & Restaurants in Miami is seeking a friendly, guest-focused server to provide quality service and create memorable dining experiences. You will learn the menu and wine knowledge, operate the POS system, and support the team to ensure smooth service.

Greet guests, take orders, maintain knowledge of food and beverage offerings, and respond to issues promptly. Flexibility to work evenings, weekends, and holidays is essential for this role.