Guest Experience Specialist: Check-ins & Reservations

Courtyard Farmington Hills; Farmington Hills (MI); Vor Ort; USD 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays and paid time off

Employee Assistance Program

Zusammenfassung

Courtyard Farmington Hills is seeking a friendly Guest Service Agent to manage front desk duties at our Farmington Hills, MI location. You will handle check-ins and check-outs, secure payments, verify and adjust guest billing, and assist guests with reservations and requests while upholding our brand standards.

The role emphasizes anticipating guest needs, delivering exceptional service, and creating a welcoming experience for all guests in a timely manner.

Aufgaben

• Process check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.
• Maintain high standards of quality and brand compliance.

Jobbeschreibung

Courtyard Farmington Hills is seeking a friendly Guest Service Agent to manage front desk duties at our Farmington Hills, MI location. You will handle check-ins and check-outs, secure payments, verify and adjust guest billing, and assist guests with reservations and requests while upholding our brand standards.

The role emphasizes anticipating guest needs, delivering exceptional service, and creating a welcoming experience for all guests in a timely manner.