Guest Experience Specialist - Cashier & Runner

Torchy; Southlake (TX); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Pay plus pooled tips

Damn Good food discount

Medical, dental, and vision after 1 yr

401(k) after 6 months

PTO after 1 year

Torchy’s Family Foundation support

Job summary

Torchy’s in Southlake, TX is seeking a friendly Hospitality Team member to greet guests, take orders, run food, and ensure a memorable dining experience. You’ll learn the menu, offer personalized recommendations, and help guests navigate dietary needs while maintaining fast, accurate service.

Responsibilities include seating and assisting guests, ensuring cleanliness, collaborating with kitchen and management, and supporting the team during peak hours.

Qualifications

• Flexible schedule availability.
• Must meet state and local Food Handler and Alcohol Server certifications.
• Certifications must be obtained by your first day or per location timeline.

Responsibilities

• Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight guests and cater to preferences and dietary needs.
• Run food to tables, ensuring orders are correct and delivered with speed; proactively offer refills.
• Ensure all guest-facing areas are neat, clean, organized, and inviting.
• Work collaboratively with managers, the kitchen, and the Hospitality Team to ensure smooth and efficient service.

Skills

Customer service

POS systems

Food Handler certification

Alcohol Server certification

Job description

Torchy’s in Southlake, TX is seeking a friendly Hospitality Team member to greet guests, take orders, run food, and ensure a memorable dining experience. You’ll learn the menu, offer personalized recommendations, and help guests navigate dietary needs while maintaining fast, accurate service.

Responsibilities include seating and assisting guests, ensuring cleanliness, collaborating with kitchen and management, and supporting the team during peak hours.