Guest Experience Specialist – Car Rental

Hertz-1; Aspen (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with match

Paid parental leave

Employee Assistance Program

Rental discounts

Education reimbursement

Job summary

Hertz is hiring a Customer Service Associate to engage with customers and provide world-class service at the rental counter. You will manage the rental and return process, greet customers with a smile, and represent the Hertz brand through professional appearance and behavior.

This role requires excellent English communication, multitasking, and the ability to work in a fast-paced environment, including weekends and holidays.

Qualifications

• Excellent customer service skills and courteous demeanor.
• Ability to work in a fast-paced environment.
• Strong communication and listening skills.
• Proficient in English, both written and verbal.
• Flexibility to work weekends and holidays.

Responsibilities

• Provide world-class customer service at the rental counter.
• Greet customers with a smile and professional appearance.
• Assist customers with rentals, returns, and related paperwork.
• Explain rates, charges, and optional products clearly.
• Resolve customer issues promptly and professionally.
• Coordinate with queue to minimize wait times.
• Answer phones promptly and help customers via phone/in person.
• Maintain knowledge of Hertz policies and procedures.

Skills

Customer service

Multitasking

English proficiency

Communication skills

Typing skills

Computer literacy

Time management

Job description

Hertz is hiring a Customer Service Associate to engage with customers and provide world-class service at the rental counter. You will manage the rental and return process, greet customers with a smile, and represent the Hertz brand through professional appearance and behavior.

This role requires excellent English communication, multitasking, and the ability to work in a fast-paced environment, including weekends and holidays.