Guest Experience Specialist: Arcade, Tickets & Concessions

Rascal's Fun Zone; West Whiteland Township (Chester County); On-site; USD 17,000 - 22,000; Full time

Job summary

Whiteland, United States – Zohorecruit seeks a guest services attendant to ensure guests have a seamless experience across arcade, concessions, and ticketing areas. You will operate POS systems, assist with arcade gameplay and pricing, troubleshoot issues, and keep areas clean and well-stocked.

Role requires friendly, proactive customer service, multitasking, and the ability to handle inquiries and resolve concerns efficiently.

Qualifications

• Strong communication skills and a customer-focused attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Previous experience in customer service, food service, or hospitality is preferred but not required.

Responsibilities

• Operate POS systems across multiple stations (arcade, concessions, ticketing).
• Assist guests with arcade gameplay and troubleshoot game/card issues.
• Maintain cleanliness and functionality of arcade machines.
• Manage the redemption counter and help guests select prizes and keep stock organized.
• Prepare and serve food and beverages at concessions while following safety standards.
• Greet guests at the ticketing station, assist with purchases, and issue wristbands or passes.
• Provide information about promotions, packages, and pricing options.
• Respond to guest inquiries and resolve concerns promptly.

Skills

Communication skills

Multitasking

Customer-focused

Tools

POS systems

Job description

Whiteland, United States – Zohorecruit seeks a guest services attendant to ensure guests have a seamless experience across arcade, concessions, and ticketing areas. You will operate POS systems, assist with arcade gameplay and pricing, troubleshoot issues, and keep areas clean and well-stocked.

Role requires friendly, proactive customer service, multitasking, and the ability to handle inquiries and resolve concerns efficiently.