Guest Experience Specialist - Arcade, Bowling & Bar

Round1 Entertainment Inc; San Francisco (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Arcade games time play

Bowling time per week

Karaoke/billiards time per week

Food discount on shifts

Complimentary beverage per shift

Job summary

Round One Entertainment is hiring Customer Service Associates for our Amusement (Arcade), Bowling and Events, and Food & Beverage departments in a fast-paced bowling center. The role emphasizes friendly, helpful interaction with guests, POS operation, and event support.

Requirements include a High School diploma or GED, with 1–2 years of hospitality/retail experience preferred and flexibility for weekends. This is a hands-on customer-facing position in a dynamic entertainment venue.

Qualifications

• High School diploma or GED is required.
• Preferred 1–2 years' experience in hospitality, restaurant, or retail.

Responsibilities

• Engage customers during shifts to determine their needs are met.
• Maintain inventory levels in amusement games and keep counters clean and attractive.
• Answer phone inquiries and assist guests with general questions.
• Perform open/close procedures and support other duties as assigned by management.
• Operate POS registers for game card sales and prize redemptions in Amusement.
• Assist with bowling promotions, lane assignments, and event support.
• Prepare and serve food and drinks in Food & Beverage areas and manage inventory.

Education

High School diploma or GED

Job description

Round One Entertainment is hiring Customer Service Associates for our Amusement (Arcade), Bowling and Events, and Food & Beverage departments in a fast-paced bowling center. The role emphasizes friendly, helpful interaction with guests, POS operation, and event support.

Requirements include a High School diploma or GED, with 1–2 years of hospitality/retail experience preferred and flexibility for weekends. This is a hands-on customer-facing position in a dynamic entertainment venue.