Arcade Guest Experience Associate

Family Entertainment Group LLC; Kings Island (IL); On-site; USD 16,531 - 22,041; Part time

Job summary

Family Entertainment Group seeks an Arcade Attendant to create a fun, safe guest experience at our family entertainment center. You will deliver outstanding customer service, support arcade operations, maintain equipment and merchandise, and keep the environment clean and organized across shifts.

Responsibilities include greeting guests, operating POS systems, handling transactions, answering questions, restocking prizes, and assisting with game maintenance.

Qualifications

• High school diploma or equivalent.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and elevate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.
• Perform any other duties as assigned by the General Manager.

Skills

Customer service

Cash handling

Communication

Flexibility

Education

High school diploma

Job description

Family Entertainment Group seeks an Arcade Attendant to create a fun, safe guest experience at our family entertainment center. You will deliver outstanding customer service, support arcade operations, maintain equipment and merchandise, and keep the environment clean and organized across shifts.

Responsibilities include greeting guests, operating POS systems, handling transactions, answering questions, restocking prizes, and assisting with game maintenance.