Arcade Guest Experience Specialist - Flexible Shifts

Family-Entertainment-Group; Pocono Township (PA); On-site; USD 24,000 - 29,000; Part time

Job summary

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe guest experience at a family entertainment center. You will assist guests, operate POS systems, manage transactions, and help maintain clean, organized game areas.

You will handle ticketing, merchandise restocking, and basic game maintenance while answering questions about games and promotions. This role requires a friendly demeanor and flexible availability.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills; able to lift up to 30 pounds.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and escalate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.
• Perform any other duties as assigned by the General Manager.

Skills

Customer service

Cash handling

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe guest experience at a family entertainment center. You will assist guests, operate POS systems, manage transactions, and help maintain clean, organized game areas.

You will handle ticketing, merchandise restocking, and basic game maintenance while answering questions about games and promotions. This role requires a friendly demeanor and flexible availability.