Arcade Experience Specialist - Flexible Shifts

Family Entertainment Group; Orlando (FL); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Family Entertainment Group is hiring an Arcade Attendant to deliver exceptional guest experiences at our family entertainment centers. You will assist guests, operate POS systems, handle cash, and keep the arcade area clean and stocked.

You will also help with game demonstrations and basic maintenance, ensuring safety and order on the arcade floor. The role requires a friendly demeanor, strong communication, and the ability to work flexible hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent is required.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills are expected.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and elevate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.

Skills

Friendly demeanor

Strong communication

Cash handling

Flexible shifts

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Family Entertainment Group is hiring an Arcade Attendant to deliver exceptional guest experiences at our family entertainment centers. You will assist guests, operate POS systems, handle cash, and keep the arcade area clean and stocked.

You will also help with game demonstrations and basic maintenance, ensuring safety and order on the arcade floor. The role requires a friendly demeanor, strong communication, and the ability to work flexible hours, including evenings and weekends.