Guest Experience Specialist: Admissions & Gift Shop

Keystone Kidspace; York (York County); Hybrid; USD 18,000 - 23,000; Part time

Job summary

Keystone Kidspace is seeking a friendly Visitor Experience Ambassador to greet guests, assist with admissions, gift shop sales, and general customer service. This hybrid role focuses on creating a welcoming atmosphere and memorable interactions for visitors and members.

Responsibilities include handling ticketing and transactions, keeping staff informed with events and programs, and promoting Keystone Kidspace through engaging conversations while maintaining a neat front desk and Gift Shop area.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with POS systems.
• Ability to obtain criminal history and child abuse clearances.
• Must be at least 18 years old.
• Regular weekend availability.

Responsibilities

• Create a welcoming atmosphere for every guest at Keystone Kidspace with an emphasis on delivering a consistent, positive experience to all.
• Facilitate all ticketing and retail transactions, including collecting waivers for all minors and checking in members, birthday party guests, and event registrants.
• Maintain an up-to-date knowledge of current events, programs, offerings, and products and use that knowledge to drive sales.
• Spark conversations as an opportunity to promote Keystone Kidspace.
• Update guests throughout the day with announcements via a microphone.
• Maintain the appearance of the building entrance, front desk and Gift Shop according to guidelines.
• Visitor Experience Ambassadors may be assigned other duties as directed during their shift that can be completed during their time at their station

Skills

Customer service

POS systems

Criminal history clearance

18+ age

Weekend availability

Tools

POS software

Job description

Keystone Kidspace is seeking a friendly Visitor Experience Ambassador to greet guests, assist with admissions, gift shop sales, and general customer service. This hybrid role focuses on creating a welcoming atmosphere and memorable interactions for visitors and members.

Responsibilities include handling ticketing and transactions, keeping staff informed with events and programs, and promoting Keystone Kidspace through engaging conversations while maintaining a neat front desk and Gift Shop area.