Guest Experience Specialist: Donors, Shoppers, Impact

ScrapsKC; Kansas City (MO); On-site; USD 22,000 - 31,000; Full time

Job summary

ScrapsKC in Kansas City is seeking a Guest Experience Associate to greet shoppers, assist donors, and guide volunteers in a busy warehouse setting.

You will rotate between stations throughout the week, help with drop-offs, stock materials, operate the register, and keep the space tidy while delivering a friendly, mission-driven experience. This role supports teachers, kids, and the environment.

Qualifications

• Friendly and compassionate personality
• Strong communication and teamwork skills
• Able to lift up to 50 lbs and stand on your feet in a warehouse environment
• Organized, flexible, and ready to jump in wherever needed

Responsibilities

• Greet and assist customers with kindness and energy
• Help donors with their material drop-offs
• Sort donated materials into designated categories
• Keep facility tidy and organized
• Work the register and answer phone calls
• Inventory and stock materials for the Teacher Resource Center

Skills

Customer service

Teamwork

Communication

Flexibility

Physical stamina

Job description

ScrapsKC in Kansas City is seeking a Guest Experience Associate to greet shoppers, assist donors, and guide volunteers in a busy warehouse setting.

You will rotate between stations throughout the week, help with drop-offs, stock materials, operate the register, and keep the space tidy while delivering a friendly, mission-driven experience. This role supports teachers, kids, and the environment.