Guest Experience Specialist

Ross Stores, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 24,000 - 34,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate in Wilkes-Barre, PA. The role focuses on delivering a positive shopping experience, greeting customers, and maintaining clean, well-presented merchandise across departments.

The associate will assist customers, uphold safety standards, and support store operations daily. The position requires flexibility to meet business needs and deliver strong customer service.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Maintains a safe and secure shopping environment by observing floor activity and reporting hazards.
• Assists Customers with merchandise, answers questions, and greets customers with eye contact and a smile.
• Represents the Ross brand with courtesy and professionalism at all times.
• Performs cleaning tasks and ensures merchandise presentation meets company standards.
• Follows loss prevention policies and adheres to cash handling and return procedures.

Skills

Customer service

Communication

Job description

Ross Stores, Inc. is seeking a Retail Associate in Wilkes-Barre, PA. The role focuses on delivering a positive shopping experience, greeting customers, and maintaining clean, well-presented merchandise across departments.

The associate will assist customers, uphold safety standards, and support store operations daily. The position requires flexibility to meet business needs and deliver strong customer service.