Guest Experience Associate

Ross Stores, Inc.; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Stores, Inc. in Mechanicsburg, PA is seeking a Retail Associate to welcome customers, maintain merchandise presentation, and support store operations. The role emphasizes safety, courtesy, and efficient task execution across all store areas to meet customer service goals.

Responsibilities include greeting customers, assisting with merchandise, processing transactions, keeping the sales floor clean, and following loss prevention guidelines while representing the Ross brand with integrity.

Qualifications

• Effective communication with customers and team members in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors on the sales floor.
• Maintains a safe, clutter-free environment and ensures clear egress to emergency exits.
• Greets customers with eye contact, smiles, and a courteous hello; assists with merchandise as needed.
• Handles customer questions and service requests courteously and promptly; uses store leadership when needed.
• Represents the Ross brand in all interactions and follows loss prevention guidelines.
• Performs cleaning and stock replenishment to keep the store well-presented.

Skills

Customer communication

Basic math

Job description

Ross Stores, Inc. in Mechanicsburg, PA is seeking a Retail Associate to welcome customers, maintain merchandise presentation, and support store operations. The role emphasizes safety, courtesy, and efficient task execution across all store areas to meet customer service goals.

Responsibilities include greeting customers, assisting with merchandise, processing transactions, keeping the sales floor clean, and following loss prevention guidelines while representing the Ross brand with integrity.