Guest Experience Retail Associate

Ross Stores; Stonehurst (PA); On-site; USD 24,000 - 32,000; Full time

Job summary

Ross Stores in Stonehurst, PA is seeking a Retail Associate to greet customers, assist with merchandise, and maintain a clean, welcoming sales floor. You will follow store best practices, help with register transactions, and support safety and loss prevention efforts.

The role emphasizes courteous communication, teamwork, and efficient merchandising to meet daily store goals and deliver a positive shopping experience for every customer.

Qualifications

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail environments.

Responsibilities

• Greet Customers with eye contact, smiles and courtesy; assist with merchandise and answer questions.
• Assist Customers at the register and with merchandise in a polite and knowledgeable manner.
• Maintain a clean, safe sales floor; replenish and organize merchandise to company standards.
• Follow MOS policies, cash handling procedures and loss prevention guidelines.

Skills

Customer service

Communication

Job description

Ross Stores in Stonehurst, PA is seeking a Retail Associate to greet customers, assist with merchandise, and maintain a clean, welcoming sales floor. You will follow store best practices, help with register transactions, and support safety and loss prevention efforts.

The role emphasizes courteous communication, teamwork, and efficient merchandising to meet daily store goals and deliver a positive shopping experience for every customer.