Front Desk Guest Experience Specialist

Hilton Garden Inn Washington DC/Georgetown Area; Washington (District of Columbia); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Hilton Garden Inn Washington DC/Georgetown Area is seeking a friendly Front Desk professional to greet guests, register their stay and attend to guest needs according to brand standards. You will handle payments, reservations, and billing, ensuring smooth check-ins and check-outs.

You will respond to guest requests promptly, resolve issues with courtesy, assist with breakfast service or luggage during peak times, and strive to maximize guest satisfaction while maintaining safety protocols.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Register and assign guests to hotel rooms and manage payments.
• Make and confirm reservations; balance accounts and conduct audits.
• Transmit and receive messages using the PMS system and telephone.
• Respond to guest requests promptly and resolve complaints when needed.
• Assist in breakfast area or luggage handling during peak periods.
• Maintain guest satisfaction and follow safety procedures.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Hilton Garden Inn Washington DC/Georgetown Area is seeking a friendly Front Desk professional to greet guests, register their stay and attend to guest needs according to brand standards. You will handle payments, reservations, and billing, ensuring smooth check-ins and check-outs.

You will respond to guest requests promptly, resolve issues with courtesy, assist with breakfast service or luggage during peak times, and strive to maximize guest satisfaction while maintaining safety protocols.