Guest Experience Specialist

TONY HAWAII LLC; Waipahu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Health insurance

Life insurance

Paid time off

Employee discounts

Referral program

Job summary

Tony Hawaii LLC in Waipahu, HI is seeking a Guest Center Associate to provide primary telephone support for sales, service, parts, and body shop departments.

This role supports our Vision: "Best place to work & Best place for our guests to do business" and Mission: "Build long-term relationships with our associates & guests & make a positive difference in our community." Key duties include answering calls, inviting guests to the dealership, rescheduling appointments, and updating on recalls and

Qualifications

• Strong verbal and written communication skills required.
• Excellent interpersonal and customer service skills.
• Strong telephone etiquette and professional phone presence required.

Responsibilities

• Inbound and outbound calls across all departments.
• Provide guest center support, reschedule appointments and relay updates on recalls and parts.
• Deliver outstanding guest experience and conduct CSI follow-up calls.
• Participate in training sessions and adhere to Tony Group standards.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Tony Hawaii LLC in Waipahu, HI is seeking a Guest Center Associate to provide primary telephone support for sales, service, parts, and body shop departments.

This role supports our Vision: "Best place to work & Best place for our guests to do business" and Mission: "Build long-term relationships with our associates & guests & make a positive difference in our community." Key duties include answering calls, inviting guests to the dealership, rescheduling appointments, and updating on recalls and