Sales Associate-Tony Chevrolet Hilo

TONY CHEVROLET LLC; Hilo (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

TONY CHEVROLET LLC is hiring a Sales Associate in Hawaii to greet guests, assess their needs, and guide them through new and used vehicle options. You will present features, arrange test drives, and process transactions in line with dealership guidelines.

The role emphasizes building lasting guest relationships, delivering a quality vehicle handoff, and following up on post-sale items to ensure satisfaction and referrals.

Qualifications

• High school diploma or equivalent is required.
• Ability to greet and assist guests and understand their vehicle needs.
• Proficiency with computers and dealership software preferred.

Responsibilities

• Meet or exceed monthly sales volume targets.
• Greet guests and assist in selecting the best vehicle.
• Describe features, value, and options of each vehicle.

Skills

Verbal communication

Written communication

Interpersonal skills

Sales experience

Customer service

Organizational skills

Time management

Problem-solving

High-paced environment adaptability

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job Summary:Sales Associates sell New and Used vehicles, while maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. Sales Associates are responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.Essential Job Responsibilities:Meet or exceed the dealership's monthly minimum standard for sales volume.Greet and assist every guest or find someone who can.Assist guests and ask about their wants and needs in selecting the best vehicle for them.Describe each vehicle’s features, value, and performance, including available options.Offer test drives to every guest and follow dealership protocol regarding proper identification, etc. in advance of test drive.Properly complete vehicle transactions and process associated documents according to dealership guidelines.Do a quality delivery of every vehicle to reinforce guest’s purchase decision and satisfaction.Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all guest’s expectations are met.Build repeat and referral business by following up with every guest to ensure their needs have been met.Stay up to date on all manufacturer’s products and sales training requirements.Attending all sales and training meetings as scheduled by management.Work with management to create reasonable sales performance goals with monthly income targets and develop strategies to achieve them.Handle guest concerns/complaints and resolve as necessary while maintaining guest satisfaction.Additional Responsibilities: Adhere to the Tony Group StandardsSMILE: be positive and respectful to everyoneGREET: greet everyone within five feetHELP: help every guest or find someone who canTHANK: remember to always thank the guestGOLD: Go for the Gold (Grand Opening Look, Daily)Required Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer handling skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function effectively in a high-paced and at times, stressful environment.Proficient with Microsoft Office Suite or related software.Education and Experience:High school diploma or equivalentValid Driver’s License and clean traffic abstractPhysical Requirements:Prolonged periods of standing, sitting, and working on a computer.Must be able to lift up to 25 pounds at times.