Guest Experience Specialist

Peachtree Group; Prattville (AL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent to help guests with check-in/check-out, handle payments and billing adjustments, and support reservations and requests with a friendly, professional approach. The role emphasizes anticipating guest needs and aligning with brand standards to ensure satisfaction.

The position requires delivering exceptional service, implementing creative solutions, and upholding quality standards to consistently exceed guest expectations.

Qualifications

• The description focuses on guest service and front desk responsibilities rather than technical requirements.

Responsibilities

• Process check-ins and check-outs promptly and accurately.
• Secure payments and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests in a friendly, professional manner.

Job description

Peachtree Group is seeking a Guest Service Agent to help guests with check-in/check-out, handle payments and billing adjustments, and support reservations and requests with a friendly, professional approach. The role emphasizes anticipating guest needs and aligning with brand standards to ensure satisfaction.

The position requires delivering exceptional service, implementing creative solutions, and upholding quality standards to consistently exceed guest expectations.