Guest Experience Specialist

St. Jude Children's Research Hospital, Inc.; United States; On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude Children's Research Hospital, Inc. is seeking a Guest Services Representative to greet guests, answer phones, check families in and out, and provide directions to ensure a positive experience.

This role requires a welcoming demeanor and strong communication skills. You will deliver exceptional customer service, support multiple front desk functions, monitor supplies, and maintain a clean, efficient reception area while adapting to changing priorities and timelines.

Qualifications

• High school diploma or equivalent.
• One year of applicable experience in a service-oriented, customer-focused environment, preferred.
• Ability to understand and adapt to changing priorities.
• Excellent communication and interpersonal skills.
• Ability to work under supervision and meet deadlines.

Responsibilities

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Problem solving

Time management

Adaptability

Attention to detail

Patient/family focus

Education

High school diploma or equivalent

Job description

St. Jude Children's Research Hospital, Inc. is seeking a Guest Services Representative to greet guests, answer phones, check families in and out, and provide directions to ensure a positive experience.

This role requires a welcoming demeanor and strong communication skills. You will deliver exceptional customer service, support multiple front desk functions, monitor supplies, and maintain a clean, efficient reception area while adapting to changing priorities and timelines.