Guest Services Representative

St. Jude Children's Research Hospital; Memphis (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude is seeking a Guest Services Representative to warmly welcome guests, answer phones, assist with check-ins and directions, and provide information to ensure a positive experience.

The role emphasizes professional, efficient service, strong communication, and teamwork in a hospital-like environment, with a focus on attendance, reliability, and adaptability to changing priorities while maintaining high guest satisfaction.

Qualifications

• Ability to understand and adapt to changing priorities.
• Clear and effective written and verbal communication.
• Plans, prioritizes, and organizes work to meet deadlines.
• Delivers under supervision and stays attentive to detail.

Responsibilities

• Provide excellent customer service and support to all guests.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Time management

Problem solving

Adaptability

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Job description

Perform a range of duties in a pleasant, professional, and efficient manner, including answering phones, greeting guests, assisting, checking families in and out, giving recommendations, and providing directions to support a positive experience. Smile and greet guests in a welcoming manner as the first point of contact.

Job Responsibilities:

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma or equivalent.

Minimum Experience:

• One year of applicable experience in a service-oriented, customer-focused environment, preferred.

Special Skills, Knowledge and Abilities:

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Is open to any type of change or new idea presented. Shows eagerness to learn from different avenues. Addresses needs/problems logically, using defined approaches.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Communicates clearly and concisely, both verbally and in writing. Listens to requests, confirms understanding of routine needs, and provides accurate answers. Shares information within the team as directed.
• Plans, prioritizes, and organizes work well. Able to deliver under tight timelines while maintaining quality and efficiency.
• Manages own time well to plan work and meet daily task needs. Executes routine tasks under guidance and/ or supervision. Shows attention to detail, produces quality work on time.
• Skilled in understanding, prioritizing, and addressing the needs of patients, families, and institutional teams with a focus on efficient, responsive, high-quality outcomes. Ability to engage effectively, solve problems, and remain calm under pressure to improve the overall patient experience.
• Seeks to understand patient and family needs and institutional team requirements by asking clarifying questions. Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed, to quickly resolve more complex issues. Knowledge of guest services concepts and institutional processes (e.g., housing, financial assistance, transportation). Ability to anticipate, prioritize, and address competing guest and stakeholder needs in a timely and efficient manner.
• Exhibits basic grasp of guest services concepts, processes, and guidelines related to own area. Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, kneel, use hands to finger, handle, or feel, and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet.
• An essential function of the job is complying with all applicable federal, state, and local safety and health regulations that apply to this job.
• The employee must move about the workspace to access work surfaces and shelves, cabinets, drawers, and equipment at, below, or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Guest Services Representative.

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St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.