Guest Experience Concierge

St. Jude; Memphis (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude is seeking a Guest Services Representative to warmly welcome guests, answer phones, assist with check-ins and directions, and provide information to ensure a positive experience.

The role emphasizes professional, efficient service, strong communication, and teamwork in a hospital-like environment, with a focus on attendance, reliability, and adaptability to changing priorities while maintaining high guest satisfaction.

Qualifications

• Ability to understand and adapt to changing priorities.
• Clear and effective written and verbal communication.
• Plans, prioritizes, and organizes work to meet deadlines.
• Delivers under supervision and stays attentive to detail.

Responsibilities

• Provide excellent customer service and support to all guests.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Time management

Problem solving

Adaptability

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Job description

St. Jude is seeking a Guest Services Representative to warmly welcome guests, answer phones, assist with check-ins and directions, and provide information to ensure a positive experience.

The role emphasizes professional, efficient service, strong communication, and teamwork in a hospital-like environment, with a focus on attendance, reliability, and adaptability to changing priorities while maintaining high guest satisfaction.