Guest Services Associate: Welcoming & Solutions-Focused

St. Jude; Lauderdale Courts (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude Children's Research Hospital is seeking a Guest Services Representative in Tennessee to warmly greet guests, answer phones, and provide directions.

The role focuses on delivering premium customer service, coordinating with departments, and maintaining a welcoming environment for families and visitors. The ideal candidate will have a high school diploma (or equivalent) and at least one year of service-oriented experience, with excellent communication and problem-solving skills.

Qualifications

• High school diploma or equivalent is required.
• One year of service-oriented, customer-focused experience preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Provide excellent customer service and support to all guests in the assigned area.
• Maintain overall quality and cleanliness of the assigned area.
• Assist with house management, volunteer, front desk, and guest services requests.
• Monitor supplies and inventory within the area and take necessary action.
• Document and share reports for the assigned area as required.
• Perform other duties to meet department goals and objectives.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Time management

Problem solving

Adaptability

Attention to detail

Education

High school diploma or equivalent

Job description

St. Jude Children's Research Hospital is seeking a Guest Services Representative in Tennessee to warmly greet guests, answer phones, and provide directions.

The role focuses on delivering premium customer service, coordinating with departments, and maintaining a welcoming environment for families and visitors. The ideal candidate will have a high school diploma (or equivalent) and at least one year of service-oriented experience, with excellent communication and problem-solving skills.