Guest Experience Specialist

St. Jude; Memphis (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude Children's Research Hospital is seeking a friendly Guest Services Representative to be the first point of contact for families and visitors in Memphis.

You will answer phones, greet guests, assist with check-in/check-out, and offer directions while maintaining a welcoming, professional environment. The role emphasizes excellent customer service, strong communication, and the ability to prioritize tasks, adapt to changing needs, and support a smooth, compassionate guest experience in a

Qualifications

• Customer service experience in a role handling guest interactions.
• Strong communication and problem-solving abilities.
• Ability to manage time and prioritize tasks in a dynamic environment.
• Willingness to learn and adapt to procedures.

Responsibilities

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication skills

Problem-solving

Time management

Education

High school diploma or equivalent

Job description

St. Jude Children's Research Hospital is seeking a friendly Guest Services Representative to be the first point of contact for families and visitors in Memphis.

You will answer phones, greet guests, assist with check-in/check-out, and offer directions while maintaining a welcoming, professional environment. The role emphasizes excellent customer service, strong communication, and the ability to prioritize tasks, adapt to changing needs, and support a smooth, compassionate guest experience in a