Guest Experience Associate

St Jude Children's Research Hospital; Memphis (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude Children's Research Hospital is seeking a Guest Services Representative in Memphis. You will answer phones, greet guests, assist with check-in/check-out, provide directions, and offer recommendations to ensure a positive guest experience.

The role emphasizes professional, pleasant interaction, adaptability to changing priorities, and timely communication with stakeholders. Customer service skills and attention to detail are essential in a fast-paced hospital environment.

Qualifications

• Experience in a service-oriented environment preferred.
• Excellent verbal and written communication skills.
• Ability to adapt to changing priorities and tasks.

Responsibilities

• Provide excellent customer service and support to guests in the assigned area.
• Maintain cleanliness and order in the front desk/guest services area.
• Assist with check-in/check-out, directions, and guest inquiries.
• Document and share reports for the assigned area and respond to requests promptly.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Education

High school diploma

Job description

St. Jude Children's Research Hospital is seeking a Guest Services Representative in Memphis. You will answer phones, greet guests, assist with check-in/check-out, provide directions, and offer recommendations to ensure a positive guest experience.

The role emphasizes professional, pleasant interaction, adaptability to changing priorities, and timely communication with stakeholders. Customer service skills and attention to detail are essential in a fast-paced hospital environment.