Guest Experience Specialist

Kripalu Center For Yoga & Health Inc; Stockbridge (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation, sick, and personal time

403(b) retirement plan

Free meals in Kripalu Dining Hall

Job summary

Kripalu Center for Yoga & Health in Stockbridge, MA is seeking a Front Desk Associate to support a welcoming, seamless guest experience throughout guests’ stays. You will handle check-in/check-out, reservations, program enrollment, Healing Arts appointments, and payments with accuracy and courtesy.

The role requires strong customer service skills, attention to detail, and the ability to remain calm in a dynamic hospitality environment while collaborating with multiple departments across

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Strong verbal communication and active listening skills.
• Ability to process payments and handle cash accurately.

Responsibilities

• Greet guests and manage check-in/check-out procedures with a warm, service-oriented approach.
• Handle reservations, program enrollments, and Healing Arts appointments; maintain accurate records.

Skills

Customer service

Verbal communication

Active listening

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Reservation/Guest management systems

Outlook

Job description

Kripalu Center for Yoga & Health in Stockbridge, MA is seeking a Front Desk Associate to support a welcoming, seamless guest experience throughout guests’ stays. You will handle check-in/check-out, reservations, program enrollment, Healing Arts appointments, and payments with accuracy and courtesy.

The role requires strong customer service skills, attention to detail, and the ability to remain calm in a dynamic hospitality environment while collaborating with multiple departments across