Guest Experience Specialist

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Life insurance

Long-term disability

21 days PTO first year

Meal allowance or free meals

Parking

Gas discount

Ticket giveaways

Job summary

Snoqualmie Casino & Hotel is seeking a full-time Guest Services Associate to handle high-volume calls, reservations, and guest inquiries. You will ensure accurate information, assist with hotel and spa bookings, and cooperate with departments to deliver a 4-star guest experience.

Requirements include at least 1 year in guest service, strong English communication, and proficiency in Word/Excel. Join a team offering competitive pay, comprehensive benefits, and growth opportunities.

Qualifications

• 1 year of guest service experience.
• Ability to answer high-volume calls professionally.
• Strong written and verbal communication in English.

Responsibilities

• Answer and route high-volume guest calls using a multi-line switchboard.
• Assist guests with reservations for hotel rooms, spa, shuttle services.
• Provide first-level guest support and escalate as needed.

Skills

Guest Service

Conflict Resolution

Communication Skills

MS Word/Excel

Tools

PBX

Job description

Snoqualmie Casino & Hotel is seeking a full-time Guest Services Associate to handle high-volume calls, reservations, and guest inquiries. You will ensure accurate information, assist with hotel and spa bookings, and cooperate with departments to deliver a 4-star guest experience.

Requirements include at least 1 year in guest service, strong English communication, and proficiency in Word/Excel. Join a team offering competitive pay, comprehensive benefits, and growth opportunities.