Guest Experience Specialist

Lester Hospitality; Sioux Falls (SD); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Holiday Inn SF City Centre is seeking a Guest Services Representative in Sioux Falls for a full-time daytime role. You will welcome guests, assist with check-ins/check-outs, and relay information about amenities and local attractions.

The position requires strong customer service, communication, and the ability to multitask across front desk and administrative duties. You will handle guest inquiries, process reservations, and maintain accurate records while collaborating with other hotel

Qualifications

• Customer service experience is required or desirable.
• Strong communication and interpersonal skills.
• Able to manage multiple tasks and maintain accuracy.

Responsibilities

• Assist guests with check-ins and check-outs for a seamless experience.
• Handle inquiries, complaints, and requests in a timely, professional manner.
• Provide information about hotel amenities and local attractions; answer phones and emails.
• Maintain accurate records of reservations, room assignments, and financial transactions.
• Collaborate with other departments to resolve issues and ensure guest satisfaction.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma

Tools

POS systems

Job description

Holiday Inn SF City Centre is seeking a Guest Services Representative in Sioux Falls for a full-time daytime role. You will welcome guests, assist with check-ins/check-outs, and relay information about amenities and local attractions.

The position requires strong customer service, communication, and the ability to multitask across front desk and administrative duties. You will handle guest inquiries, process reservations, and maintain accurate records while collaborating with other hotel