Guest Experience Specialist

Build-A-Bear Workshop; Sarasota (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Build-A-Bear Workshop in Sarasota, FL seeks a Bear Builder Associate to help guests create personalized furry friends and deliver a memorable, enjoyable experience. You’ll provide exceptional guest service and actively engage with guests to express genuine enthusiasm for our brand.

This role requires teamwork, the ability to uphold brand standards in busy retail environments, remain calm under pressure, and be dependable and flexible.

Qualifications

• High school diploma or GED equivalent.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by helping guests create their personalized furry friends.
• Actively engage with guests and demonstrate enthusiasm for the brand.
• Create a warm, inclusive atmosphere and ensure guests leave satisfied.
• Uphold brand standards and ensure a cohesive guest experience.
• Collaborate with team to meet department objectives and corporate goals.

Skills

Customer service

Guest interaction

Teamwork

Flexibility

Calm under pressure

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Build-A-Bear Workshop in Sarasota, FL seeks a Bear Builder Associate to help guests create personalized furry friends and deliver a memorable, enjoyable experience. You’ll provide exceptional guest service and actively engage with guests to express genuine enthusiasm for our brand.

This role requires teamwork, the ability to uphold brand standards in busy retail environments, remain calm under pressure, and be dependable and flexible.