Venue Security & Guest Safety Specialist

Live Nation Worldwide, Inc.; Philadelphia (Philadelphia County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking a Guest Service team member to interact with guests, provide information, and resolve inquiries about products and services at our venues. You will help maintain safety, enforce policies, and address complaints to ensure a positive guest experience.

Ideal candidates bring 3+ years of customer-facing experience, fluent English, and the ability to work late hours. Bi-lingual skills and comfort with live music settings are preferred, with training provided for

Qualifications

• 3 years’ work experience interacting with people in a positive environment.
• Read, write and speak English fluently.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.
• Bi-lingual preferred.
• Experience recognizing valid IDs.
• Experience in a live music environment.
• Self-defense training.
• Experience using metal detection equipment.
• EMT or other medical background.

Responsibilities

• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Prevent and resolve altercations among guests
• Lead guests and other employees in emergency evacuation procedures and provide assistance
• Maintain control by circulating through your work area throughout the shift
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
• Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
• Enforce House policy regarding photos/videos/recording devices
• Safeguard against theft and property damage
• Communicate clearly using radios, hand signals and flashlights.
• Remain in constant contact throughout the shift
• Set up area before opening (stanchions, table configuring, etc.)
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift

Skills

Customer service

English fluency

Conflict resolution

Team collaboration

Bi-lingual

Tools

Radio communication

Metal detector operation

Security screening

Job description

Live Nation Entertainment is seeking a Guest Service team member to interact with guests, provide information, and resolve inquiries about products and services at our venues. You will help maintain safety, enforce policies, and address complaints to ensure a positive guest experience.

Ideal candidates bring 3+ years of customer-facing experience, fluent English, and the ability to work late hours. Bi-lingual skills and comfort with live music settings are preferred, with training provided for