Guest Experience Specialist

The Met Philly; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free concert tickets

Progressive benefits

Job summary

The Met Philly is seeking a Guest Service team member responsible for delivering exemplary customer service and handling inquiries and complaints. The role requires at least 2 years of customer service experience and strong communication skills. The ideal candidate will demonstrate problem-solving abilities and a commitment to teamwork. This position offers a dynamic work environment in the vibrant entertainment sector, providing opportunities for professional growth and contribution to the live music experience in Philadelphia.

Qualifications

• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve customer concerns.
• Keep records of customer interactions or transactions.

Skills

Customer Service

Communication

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Job description

The Met Philly is seeking a Guest Service team member responsible for delivering exemplary customer service and handling inquiries and complaints. The role requires at least 2 years of customer service experience and strong communication skills. The ideal candidate will demonstrate problem-solving abilities and a commitment to teamwork. This position offers a dynamic work environment in the vibrant entertainment sector, providing opportunities for professional growth and contribution to the live music experience in Philadelphia.