Guest Experience Specialist

Lululemon Athletica; Palmetto Dunes (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Parenthood top-up

Job summary

lululemon's Educator role is foundational in delivering world-class guest service in our retail stores. Educators engage with guests, share top-quality product education, and connect with our community and culture.

This role focuses on creating an outstanding in-store experience, collaborating with leadership, and upholding our inclusive values while performing on-site tasks and flexible scheduling.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.

Skills

Guest Experience

Collaboration and Teamwork

Inclusion & Diversity

Integrity/Honesty

Enthusiasm

Self-Awareness

Personal Responsibility

Education

High school diploma / GED

Job description

lululemon's Educator role is foundational in delivering world-class guest service in our retail stores. Educators engage with guests, share top-quality product education, and connect with our community and culture.

This role focuses on creating an outstanding in-store experience, collaborating with leadership, and upholding our inclusive values while performing on-site tasks and flexible scheduling.