Guest Experience Specialist

Olympia Hospitality; Orange Park (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Paid time off

Paid holidays

Earned wage access

Employee Assistance Program

Travel discounts

Sober support network

Recovery-friendly workplace

Job summary

Olympia Hospitality in Orange Park, Florida, seeks a friendly Guest Service Representative to greet guests, manage check-ins, and handle reservations with accuracy.

You will provide information about amenities, coordinate with housekeeping, process payments, and ensure a safe, welcoming experience for every guest. This role offers a supportive team, opportunities for growth, and a focus on well-being with strong benefits.

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred, not required.

Responsibilities

• Greet guests on arrival and check-in smoothly.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond to guest inquiries by phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain guest records.
• Collaborate with housekeeping to prep rooms and maintain front desk standards.
• Maintain a clean and organized front desk area.
• Uphold safety and security policies and procedures.

Skills

Customer service

Communication

Education

High school diploma

Job description

Olympia Hospitality in Orange Park, Florida, seeks a friendly Guest Service Representative to greet guests, manage check-ins, and handle reservations with accuracy.

You will provide information about amenities, coordinate with housekeeping, process payments, and ensure a safe, welcoming experience for every guest. This role offers a supportive team, opportunities for growth, and a focus on well-being with strong benefits.