Guest Experience Specialist

Lululemon Athletica; Town of Texas (WI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement matching

Employee discount

Fitness classes

Parental support

Training programs

Mentorship programs

Job summary

lululemon is seeking a dedicated Educator to deliver world-class guest experiences in our retail stores. You will engage with guests, share product education, and authentically reflect our community and culture while supporting store operations.

The Educator role emphasizes inclusive teamwork, adaptability, and action-orientation, with opportunities to contribute to an equity-focused environment and meaningful customer connections through every interaction.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Job description

lululemon is seeking a dedicated Educator to deliver world-class guest experiences in our retail stores. You will engage with guests, share product education, and authentically reflect our community and culture while supporting store operations.

The Educator role emphasizes inclusive teamwork, adaptability, and action-orientation, with opportunities to contribute to an equity-focused environment and meaningful customer connections through every interaction.