Guest Experience Specialist

Rhodes101; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

PAJCO, Inc. is seeking a team-oriented associate to uphold our mission and core values while delivering exceptional guest service at our store.

You will learn the product details, promotions, and test merchandise to help customers find what they need and feel valued during every visit. The role emphasizes accuracy in cash handling, safety, cleanliness, and adherence to company policies, with opportunities to participate in promotions and store-wide tasks.

Qualifications

• High school diploma or GED required.
• Complete our training program and be food safety certified.

Responsibilities

• Mission Statement: knowledge of and use of mission statement and core values.
• Guest Focus: Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to guest feedback; participate in promotions; use guest name when recognized or when they use check or credit card.
• Product Knowledge: Maintain awareness of product information, promotions, test merchandise and advertisements.
• Work Ethic: Support in maintaining company appearance standards through daily/weekly tasks.
• Cash Controls: Manage cash handling within daily tolerance for over/shorts, bad checks, and gas thefts.
• Merchandising: Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Replenishment: Assist in replenishing merchandise and monitoring floor stock.
• Policies and Procedures: Adhere to company policies, pricing, loss prevention.
• Sales: Complete sales transactions efficiently and encourage purchases.
• Safety: Practice safety, clean spills, lift properly, report incidents to a manager.
• Cleanliness: Keep store clean, welcoming, and up to standards.
• Extra Stuff: Perform additional duties as assigned.

Skills

Hospitality knowledge

Ethical conduct

Organizational skills

Customer service

Multitasking

Education

High School Diploma / GED

Job description

PAJCO, Inc. is seeking a team-oriented associate to uphold our mission and core values while delivering exceptional guest service at our store.

You will learn the product details, promotions, and test merchandise to help customers find what they need and feel valued during every visit. The role emphasizes accuracy in cash handling, safety, cleanliness, and adherence to company policies, with opportunities to participate in promotions and store-wide tasks.