Guest Experience Specialist

Upper East Side - E 92nd; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Free shift meal

Employee discount

Dynamic working environment

Career growth opportunities

Job summary

goop kitchen is seeking a Hospitality Team Member to be the welcoming face of the guest experience. You will guide guests through the menu, ensure a memorable visit, and support a fast-paced, positive environment from opening to close.

Responsibilities include greeting guests, assisting with orders, maintaining cleanliness, restocking supplies, and collaborating with the team to deliver exceptional service throughout each shift.

Qualifications

• Must be at least 18 years of age.
• Restaurant/hospitality experience is a plus; attitude and willingness to learn matter.
• Genuine love for food, people, and creating a great guest experience.
• Strong communication skills and a warm, approachable personality.
• Ability to stay calm, organized, and upbeat in a fast-paced environment.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Be the Face of Our Guest Experience: Welcome every guest with warmth and make them feel at home from the moment they walk in.
• Deliver Exceptional Service: Execute service with consistency, attention to detail, and a genuine smile; stay attentive on the floor.
• Keep Things Running Smoothly: Prepare lobby, patio, and restrooms; stock packing station; keep guest areas clean and ready.
• Show Up as a Team Player: Contribute to a respectful, supportive team environment and embrace feedback to grow.

Job description

goop kitchen is seeking a Hospitality Team Member to be the welcoming face of the guest experience. You will guide guests through the menu, ensure a memorable visit, and support a fast-paced, positive environment from opening to close.

Responsibilities include greeting guests, assisting with orders, maintaining cleanliness, restocking supplies, and collaborating with the team to deliver exceptional service throughout each shift.