Hospitality Team Member

Upper East Side - E 92nd; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Free shift meal

Employee discount

Dynamic working environment

Career growth opportunities

Job summary

goop kitchen is seeking a Hospitality Team Member to be the welcoming face of the guest experience. You will guide guests through the menu, ensure a memorable visit, and support a fast-paced, positive environment from opening to close.

Responsibilities include greeting guests, assisting with orders, maintaining cleanliness, restocking supplies, and collaborating with the team to deliver exceptional service throughout each shift.

Qualifications

• Must be at least 18 years of age.
• Restaurant/hospitality experience is a plus; attitude and willingness to learn matter.
• Genuine love for food, people, and creating a great guest experience.
• Strong communication skills and a warm, approachable personality.
• Ability to stay calm, organized, and upbeat in a fast-paced environment.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Be the Face of Our Guest Experience: Welcome every guest with warmth and make them feel at home from the moment they walk in.
• Deliver Exceptional Service: Execute service with consistency, attention to detail, and a genuine smile; stay attentive on the floor.
• Keep Things Running Smoothly: Prepare lobby, patio, and restrooms; stock packing station; keep guest areas clean and ready.
• Show Up as a Team Player: Contribute to a respectful, supportive team environment and embrace feedback to grow.

Job description

As a Hospitality Team Member at goop kitchen, you're the heart of the guest experience. You'll be the friendly, knowledgeable face our guests count on — welcoming them in, guiding them through our menu, and making sure every visit feels special. This is a hands‑on, people‑first role for someone who loves great food, genuinely enjoys taking care of others, and thrives in a fast‑paced, positive environment.

Key Responsibilities

Be the Face of Our Guest Experience

• Welcome every guest with warmth and make them feel at home from the moment they walk in

• Share your passion for our food and help guests navigate our menu with confidence
  Anticipate needs, respond to questions with care, and go the extra mile to make every visit memorable

Deliver Exceptional Service

• Execute service with consistency, attention to detail, and a genuine smile
• Stay attentive and present on the floor throughout your shift
• Handle guest feedback graciously and flag any concerns to a leader right away

Keep Things Running Smoothly

• Preparing the lobby, patio, and restrooms for service at the start of each shift, ensuring all guest‑facing areas are clean, stocked, and ready
• Confirming the packing station is fully stocked with bags, stickers, desserts, and beverages
• Wiping down all patio tables, chairs, and guest contact surfaces; confirming trash and recycling cans are lined and ready
• Ensuring restrooms are stocked with towels, hand soap, and trash liners at opening and maintained throughout the shift with checks every 30 minutes
• Keeping entry doors, glass, and windows clean and smudge‑free throughout the shift
• Welcoming guests, opening doors, assisting with orders, and supporting a positive experience from the moment they arrive to the moment they leave
• Supporting dining area cleanliness continuously — removing trash, wiping down tables, and sweeping so every table looks guest‑ready after each visit
• Assisting at the packing station to support accurate, timely order handoff as needed
• Closing out your shift by restocking all supplies, thoroughly cleaning restrooms, and ensuring the opening team is set up for success

Show Up as a Team Player

• Contribute to a respectful, supportive team environment where everyone has each other's backs
• Take pride in your work and hold yourself to a high standard of professionalism
• Embrace feedback as an opportunity to grow and get better every shift

Requirements

• Must be at least 18 years of age.
• Previous experience in a restaurant, fast‑casual, or hospitality setting is a plus — but a great attitude and willingness to learn matter most
• Genuine love for food, people, and creating a great guest experience
• Strong communication skills and a warm, approachable personality
• Ability to stay calm, organized, and upbeat in a fast‑paced environment
• Availability to work evenings, weekends, and holidays as needed

The Essential Functions of the Job:

• Standing / Walking: Ability to stand for extended periods
• Lifting / Carrying: Ability to lift up to 25 lbs
• Bending / Reaching: Setting up and closing guest‑facing areas, wiping tables and chairs, sweeping, restocking supplies, lining trash and recycling cans
• Repetitive motion / Manual dexterity: Continuous wiping, sweeping, packing station work, POS and guest‑facing technology

Benefits

• Medical, Dental Vision Insurance*
• 401k match*
• Free shift meal
• Employee discount
• Opportunity to build and work in a dynamic and innovative environment.
• A chance to make a meaningful impact on a rapidly growing brand and provide good, clean food to the people around you
• Career growth opportunities as we continue to grow!

* depending on eligibility

About goop kitchen

goop kitchen is an upscale fast‑casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made‑to‑order. The brand focuses on thoughtfully sourced ingredients and chef‑driven menus designed primarily for delivery and takeout.

goop kitchen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.