Guest Experience Specialist

Lululemon Athletica Inc.; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Job summary

lululemon Athletica Inc. in New York, NY is seeking an Educator to deliver world-class guest experiences and authentic product education on the sales floor. You will engage guests, understand their needs, and guide them through omnichannel options such as online ordering and in-store pickup to complete purchases.

The role emphasizes inclusive collaboration, integrity, and personal accountability, with a focus on sustaining a luxury store environment and delivering memorable service daily.

Qualifications

• Must be legally authorized to work in the United States
• Must be 18 years of age or older
• Willing to work a flexible schedule including evenings, weekends and holidays
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma or equivalent

Job description

lululemon Athletica Inc. in New York, NY is seeking an Educator to deliver world-class guest experiences and authentic product education on the sales floor. You will engage guests, understand their needs, and guide them through omnichannel options such as online ordering and in-store pickup to complete purchases.

The role emphasizes inclusive collaboration, integrity, and personal accountability, with a focus on sustaining a luxury store environment and delivering memorable service daily.