Guest Experience Specialist

Delano; Miami Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Delano Miami Beach is seeking a Front Desk Agent to warmly check-in and check-out guests, process payments, and provide concierge support with a smile. You will input guest information into Opera Cloud and assist with reservations, room blocks, and loyalty programs while maintaining confidentiality and high standards of service.

You will work as part of a cohesive team, handle daily duties with speed and accuracy, communicate clearly by phone, and uphold our guest-first approach in a dynamic

Qualifications

• Demonstrates excellent guest service with a friendly, professional demeanor.
• Proficient in inputting guest data into hotel systems and POS as needed.
• Excellent phone and verbal communication throughout interactions.

Responsibilities

• Check-in and check-out guests courteously and efficiently.
• Process payments according to hotel requirements and upsell services when possible.
• Provide concierge information and assist guests with requests; act as a guest experience ambassador.

Skills

Customer service

Communication skills

Team player

Problem solving

Multitasking

Flexible schedule

Attention to detail

Tools

Opera Cloud

Silverware

Word

Telephone system

Paging system

Job description

Delano Miami Beach is seeking a Front Desk Agent to warmly check-in and check-out guests, process payments, and provide concierge support with a smile. You will input guest information into Opera Cloud and assist with reservations, room blocks, and loyalty programs while maintaining confidentiality and high standards of service.

You will work as part of a cohesive team, handle daily duties with speed and accuracy, communicate clearly by phone, and uphold our guest-first approach in a dynamic