Guest Experience Specialist

Arizona Charlie's Decatur; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Arizona Charlie's Decatur is seeking a Guest Service Representative to warmly welcome guests, manage the check-in process, and handle front desk transactions with accuracy and courtesy.

You will maintain guest satisfaction by addressing requests, assisting with check-outs, and staying informed about occupancy and events to support smooth operations. Previous front desk experience and strong English communication are valued.

Qualifications

• 6 months of experience in a similar role or transferrable skills preferred.
• Strong guest service abilities and communication skills.
• Ability to access and input information using a moderately complex computer system.
• 10-key touch proficiency preferred.

Responsibilities

• Provide timely and courteous guest service at check-in and throughout the stay.
• Process guest check-outs and handle account postings accurately.
• Manage cash flow and perform financial transactions.
• Assist guests with special requests to ensure satisfaction.
• Maintain knowledge of occupancy, events, and front desk operations.

Skills

Guest service

Communication

Computer literacy

10-key touch

Education

High School Diploma or equivalent

Job description

Arizona Charlie's Decatur is seeking a Guest Service Representative to warmly welcome guests, manage the check-in process, and handle front desk transactions with accuracy and courtesy.

You will maintain guest satisfaction by addressing requests, assisting with check-outs, and staying informed about occupancy and events to support smooth operations. Previous front desk experience and strong English communication are valued.