Guest Experience Host & Cashier

Golden Entertainment, Inc.; Las Vegas (NV); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Arizona Charlie's, LLC is hiring a Host/Cashier to serve as the first point of contact for guests, manage seating, and handle financial transactions with accuracy. You will uphold service standards, greet guests, and contribute to a smooth dining operation in a fast-paced environment.

The role requires strong communication, teamwork, and the ability to use computer systems, with an emphasis on safety, compliance, and guest satisfaction.

Formación

• 6 months of experience in a full-service dining venue preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsabilidades

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet guests with a warm welcome and promptly escort them to their seats
• Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds
• Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable
• Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems
• Assist guests with information regarding hotel services, features, and local attractions
• Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies
• Recognize and accommodate VIP arrivals and special requests
• Provide friendly departing remarks and invite guests to return
• Demonstrate sound judgment under pressure and strong organizational skills
• Maintain confidentiality of guest information and company data
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Conocimientos

Strong communication

Teamwork

Safety-conscious

Computer literacy

Educación

High school diploma or equivalent preferred

Herramientas

POS systems

Descripción del empleo

Arizona Charlie's, LLC is hiring a Host/Cashier to serve as the first point of contact for guests, manage seating, and handle financial transactions with accuracy. You will uphold service standards, greet guests, and contribute to a smooth dining operation in a fast-paced environment.

The role requires strong communication, teamwork, and the ability to use computer systems, with an emphasis on safety, compliance, and guest satisfaction.